At Collectorclube, we strive to ensure your satisfaction with every purchase. However, if you are not entirely happy with your product, we are here to help. Below is our detailed Refund and Returns Policy:

🔄 Refund & Returns Policy – CollectorClube

At CollectorClube, your satisfaction is our priority. If you're not fully happy with your purchase, we offer free returns and full refunds — no questions asked (as long as your return meets our conditions below).

📦 Return & Refund Process

1. Contact Us First

Before sending anything back, please email contact@collectorclube.com with:

  • Your order number

  • The item(s) you want to return

  • The reason for the return

Returns sent without contacting us first will not be accepted.

2. Free Return Label & Instructions

If your return is approved, we’ll email you:

  • A free prepaid return shipping label

  • Step-by-step return instructions

✅ This applies to both UK and international (USA and others) orders.

⏳ Return Window

You have 20 days from the delivery date to request a return.

✔️ Conditions for Returns

  • Unopened & Unused Items: Must be in new condition, with original packaging.

  • Damaged or Defective Items: Please send photos and we’ll arrange a replacement or full refund.

Items not eligible for return:

  • Opened or used items

  • Items returned without original packaging or missing parts

💳 Processing Your Refund

🔍 Return Inspection

We inspect all returns to ensure they meet policy requirements.

✅ Refund Approval

If approved, we’ll process your refund to your original payment method.

  • Timeframe: 5–7 business days after approval

  • You’ll receive confirmation by email

🚚 Shipping Fees

  • All returns are free — we cover the return shipping costs.

  • You’ll receive a full refund, including your original shipping fee, if the item was defective or incorrect.

🔁 Exchanges

  • We offer exchanges for damaged or defective items within the 20-day return window.

  • Used or opened items are not eligible for exchange.

📌 Important Notes

  • Keep your return tracking number for reference.

  • If your refund is delayed, contact us after 7 business days of approval.

🌍 Shipping Information

  • UK Shipping: £2.98 flat rate — Free on orders over £200

  • Worldwide Shipping: £2.99 flat rate

📬 Contact Us

  • Email: contact@collectorclube.com

  • Phone: +44 (778) 766 7367

  • Address: 4 Wren House, Queenswood Ave, Hampton TW12 3AR, United Kingdom

  • Live Chat: Available via the chat icon in the bottom-right corner of our website